Data Protection

Name and Contact Information 

Psychological Practice
for Children, Adolescents, and Adults
Christine Burens & Tina Klippel
245, Route d'Arlon
L-1150 Luxembourg
Phone: +352 661 661 077

Security and Protection of Your Personal Data

We consider it our primary duty to maintain the confidentiality of the personal data you provide and to protect it from unauthorized access. Therefore, we take utmost care and apply the latest security standards to ensure maximum protection of your personal data. As a private company, we are subject to the provisions of the European General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). We have implemented technical and organizational measures to ensure that data protection regulations are observed by both us and our external service providers.

Definitions of Terms

The legislator requires that personal data be processed in a lawful manner, in good faith, and in a manner understandable to the data subject ("Lawfulness, Fairness, Transparency"). To ensure this, we inform you about the individual legal definitions used in this privacy policy:

1. Personal Data

"Personal data" means any information relating to an identified or identifiable natural person (hereinafter "data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

2. Processing

"Processing" means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

3. Restriction of Processing

"Restriction of processing" means the marking of stored personal data with the aim of limiting their processing in the future.

4. Profiling

"Profiling" means any form of automated processing of personal data where such data is used to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.

5. Pseudonymization

"Pseudonymization" means the processing of personal data in such a way that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

6. File System

"A file system" means any structured set of personal data that is accessible according to specific criteria, whether centralized, decentralized, or dispersed on a functional or geographical basis.

7. Controller

"Controller" means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

8. Processor

"Processor" means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller.

9. Recipient

"Recipient" means a natural or legal person, public authority, agency, or another body to which personal data is disclosed, whether or not a third party. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of such data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.

10. Third Party

"Third party" means a natural or legal person, public authority, agency, or body other than the data subject, controller, processor, and persons who, under the direct authority of the controller or processor, are authorized to process personal data.

11. Consent

"Consent" of the data subject means any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Lawfulness of Processing

The processing of personal data is only lawful if there is a legal basis for the processing. The legal basis for processing can, according to Article 6(1) lit. a – f GDPR, in particular, be:

  • The data subject has given consent to the processing of his or her personal data for one or more specific purposes;
  • Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation to which the controller is subject;
  • Processing is necessary in order to protect the vital interests of the data subject or of another natural person;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Information on the Collection of Personal Data

(1) Below, we provide information on the collection of personal data when using our website. Personal data includes, for example, names, addresses, email addresses, and user behavior.

(2) If you contact us via email or through a contact form, the data you provide (your email address, name, and telephone number, if applicable) will be stored by us to answer your questions. We will delete the data that arises in this context once storage is no longer necessary or restrict processing if there are legal retention obligations.

(3) If you contact us to report a water meter reading, the data you provide (your email address, name, and telephone number, if applicable) will be stored by us to answer your inquiries. We will delete the data that arises in this context once storage is no longer necessary or restrict processing if there are legal retention obligations.

Collection of Personal Data When Visiting Our Website

When using our website purely for informational purposes, i.e., if you do not register or otherwise transmit information to us, we only collect the personal data that your browser transmits to our server. If you want to view our website, we collect the following data, which is technically necessary for us to display the website and ensure its stability and security (the legal basis is Art. 6(1) sentence 1 lit. f GDPR):

  • IP address
  • Date and time of the request
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Data volume transferred
  • Website from which the request originated
  • Browser
  • Operating system and its interface
  • Language and version of the browser software

Use of Cookies

(1) In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files stored on your hard drive, associated with the browser you are using, through which certain information is transmitted to the entity that sets the cookie. Cookies cannot execute programs or transmit viruses to your computer. They serve to make the internet offer more user-friendly and effective overall.

(2) This website uses the following types of cookies, the scope and functionality of which are explained below:

  • Transient cookies (see a.)
  • Persistent cookies (see b.)

a. Transient cookies are automatically deleted when you close the browser. This includes session cookies, which store a session ID that allows different requests from your browser to be assigned to the same session. This allows your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close the browser.

b. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in your browser's security settings.

c. You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. "Third-party cookies" are cookies that are set by a third party, not by the actual website you are currently visiting. Please note that if you disable cookies, you may not be able to use all the features of this website.

Children

Our offering is generally aimed at adults. Persons under 18 years of age should not transmit personal data to us without the consent of their parents or guardians.

Use of Our Online Services

(1) If you wish to request services through our website, you must provide your personal data, which we need to process your request. Required information necessary for the fulfillment of the contract is marked separately, while additional information is voluntary. We process the data you provide to handle your request.

(2) We are obligated under commercial and tax laws to store your address, payment, and order data for a period of ten years. However, after two years, we restrict processing, i.e., your data is only used to comply with legal obligations.

(3) To prevent unauthorized access by third parties to your personal data, particularly financial data, the ordering process is encrypted using TLS technology.

Rights of the Data Subject

(1) Right to Withdraw Consent
If the processing of your personal data is based on consent,

A network error occurred. Please check your connection and try again. If this issue persists please contact us through our help center at help.openai.com.

Use of Our Web Services

(1) If you want to make an inquiry through our web services, it is necessary for you to provide your personal data that we need to process your request. Mandatory information required for the execution of contracts is marked separately, while additional information is voluntary. We process the data you provide to handle your requests.

(2) Due to commercial and tax regulations, we are required to store your address, payment, and order data for ten years. However, after two years, we will restrict the processing, i.e., your data will only be used to comply with legal obligations.

(3) To prevent unauthorized access by third parties to your personal data, especially financial data, the ordering process is encrypted using TLS technology.

Rights of the Data Subject

(1) Withdrawal of Consent

If the processing of personal data is based on consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. You can exercise your right to withdraw consent by contacting us at any time.

(2) Right to Confirmation

You have the right to obtain confirmation from the controller as to whether we are processing personal data concerning you. You can request this confirmation at any time using the contact details provided above.

(3) Right to Access

If personal data is being processed, you can request information about the personal data being processed and the following information at any time:

  • The purposes of the processing;
  • The categories of personal data being processed;
  • The recipients or categories of recipients to whom the personal data have been or will be disclosed, especially recipients in third countries or international organizations;
  • If possible, the planned duration for which the personal data will be stored, or, if not possible, the criteria used to determine this duration;
  • The existence of the right to rectification or erasure of personal data concerning you or to restriction of processing by the controller, or a right to object to such processing;
  • The existence of a right to lodge a complaint with a supervisory authority;
  • If the personal data was not collected from the data subject, any available information about the source of the data;
  • The existence of automated decision-making, including profiling, according to Article 22(1) and (4) GDPR and, at least in these cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

If personal data is transferred to a third country or to an international organization, you have the right to be informed about the appropriate safeguards according to Article 46 GDPR related to the transfer. We provide a copy of the personal data undergoing processing. For any further copies requested by you, we may charge a reasonable fee based on administrative costs. If the request is made electronically, the information will be provided in a commonly used electronic format, unless otherwise specified. The right to obtain a copy under paragraph 3 must not adversely affect the rights and freedoms of others.

(4) Right to Rectification

You have the right to request from us the immediate rectification of inaccurate personal data concerning you. Considering the purposes of the processing, you have the right to request the completion of incomplete personal data – including by providing a supplementary statement.

(5) Right to Erasure ("Right to be Forgotten")

You have the right to request from the controller the immediate deletion of personal data concerning you, and we are obliged to delete personal data immediately, if one of the following reasons applies:

  • The personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
  • The data subject withdraws their consent on which the processing is based according to Article 6(1)(a) or Article 9(2)(a) GDPR, and there is no other legal basis for the processing.
  • The data subject objects to the processing according to Article 21(1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing according to Article 21(2) GDPR.
  • The personal data has been unlawfully processed.
  • The erasure of personal data is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.
  • The personal data has been collected in relation to offered services of the information society according to Article 8(1) GDPR.

If the controller has made the personal data public and is obliged to erase it according to paragraph 1, they shall take reasonable steps, including technical measures, to inform controllers processing the personal data that a data subject has requested the erasure of all links to, or copies or replications of, such personal data.

The right to erasure ("right to be forgotten") does not apply to the extent that processing is necessary:

  • For exercising the right of freedom of expression and information;
  • For compliance with a legal obligation that requires processing under Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • For reasons of public interest in the area of public health according to Article 9(2)(h) and (i) and Article 9(3) GDPR;
  • For archiving purposes in the public interest, scientific or historical research purposes or statistical purposes according to Article 89(1) GDPR, insofar as the right mentioned in paragraph 1 is likely to make the achievement of the objectives of that processing impossible or seriously impair it, or
  • For the establishment, exercise, or defense of legal claims.

(6) Right to Restriction of Processing

You have the right to request from us the restriction of processing of your personal data if one of the following applies:

  • The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
  • The processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of its use instead;
  • The controller no longer needs the personal data for the purposes of processing, but the data subject requires it for the establishment, exercise, or defense of legal claims, or
  • The data subject has objected to processing according to Article 21(1) GDPR, pending verification of whether the legitimate grounds of the controller override those of the data subject.

When processing is restricted according to the above conditions, personal data – excluding storage – will only be processed with the data subject’s consent or for the establishment, exercise, or defense of legal claims, or to protect the rights of another natural or legal person, or for reasons of important public interest of the Union or a Member State.

To exercise the right to restriction of processing, the data subject can contact us at any time using the contact details provided above.

(7) Right to Data Portability

You have the right to receive the personal data concerning you that you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit those data to another controller without hindrance from the controller to whom the personal data was provided, provided that:

  • The processing is based on consent according to Article 6(1)(a) or Article 9(2)(a) or on a contract according to Article 6(1)(b) GDPR, and
  • The processing is carried out by automated means.

In exercising the right to data portability according to paragraph 1, you have the right to have the personal data transmitted directly from one controller to another, where technically feasible. The exercise of the right to data portability does not affect the right to erasure ("right to be forgotten"). This right does not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

(8) Right to Object

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you, which is based on Article 6(1)(e) or (f) GDPR; this also applies to profiling based on these provisions. The controller will no longer process the personal data unless they can demonstrate compelling legitimate grounds for the processing which override the interests, rights, and freedoms of the data subject, or the processing is necessary for the establishment, exercise, or defense of legal claims.

If personal data is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for such marketing purposes; this also applies to profiling, to the extent that it is related to such direct marketing. If you object to the processing for direct marketing purposes, the personal data will no longer be processed for these purposes.

In connection with the use of information society services, you may exercise your right to object using automated procedures where technical specifications are used, regardless of Directive 2002/58/EC.

You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or statistical purposes under Article 89(1), unless the processing is necessary for the performance of a task carried out for reasons of public interest.

You can exercise the right to object at any time by contacting the respective controller.

(9) Automated Individual Decision-Making, Including Profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision:

  • is necessary for entering into or performance of a contract between the data subject and the controller,
  • is based on Union or Member State law to which the controller is subject, and which also provides for suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, or
  • is based on the data subject’s explicit consent.

The controller shall implement appropriate measures to safeguard the data subject’s rights, freedoms, and legitimate interests, including at least the right to obtain human intervention on the part of the controller, to express their point of view, and to contest the decision.

This right may be exercised by contacting the respective controller at any time.

(10) Right to Lodge a Complaint with a Supervisory Authority

You also have, without prejudice to any other administrative or judicial remedy, the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes this Regulation.

(11) Right to an Effective Judicial Remedy

Without prejudice to any available administrative or out-of-court remedy, including the right to lodge a complaint with a supervisory authority under Article 77 GDPR, you have the right to an effective judicial remedy if you consider that your rights under this Regulation have been infringed as a result of processing that does not comply with this Regulation.

Integration of Google Maps

(1) We use the Google Maps service on this website. This allows us to show interactive maps directly on the website and enables you to use the map function conveniently.

(2) When you visit the website, Google receives information that you have accessed the relevant subpage of our website. Additionally, the data mentioned in Section 3 of this declaration is transmitted. This occurs regardless of whether Google provides a user account through which you are logged in or whether no user account exists. If you are logged into Google, your data is directly associated with your account. If you do not want this association with your Google profile, you must log out before activating the button. Google stores your data as usage profiles and uses them for purposes of advertising, market research, and/or needs-based design of its website. Such evaluation is carried out, in particular (even for users who are not logged in), to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must address your objection to Google.

(3) For more information on the purpose and extent of data collection and processing by the plugin provider, please refer to the provider’s privacy policy. There, you will also find further information on your rights and privacy settings: www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has submitted to the EU-U.S. Privacy Shield, www.privacyshield.gov/EU-US-Framework.